Refund policy


Refund and Return Policy

Thank you for shopping with Allure Extensions ! We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to ensure a smooth experience.

1. Return Eligibility

  • Timeframe: Returns are accepted within 14 days of receiving your order.
  • Product Condition: To be eligible for a return, items must be:
    • Unused, undamaged, and in their original condition.
    • In original packaging with all labels, tags, and accessories attached.
  • Non-returnable items:
    • Used, worn, or altered items.
    • Opened hair products, including wigs, bundles, and extensions (due to hygiene concerns).
    • Clearance, final sale, or custom items.

2. Refunds

  • Inspection: Once we receive your return, we will inspect the item(s) within 3-5 business days.
  • Approval: If approved, refunds will be processed to your original payment method within 7-10 business days.
  • Partial Refunds: In cases where items are returned in less than original condition, a partial refund may be issued at our discretion.
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or damaged item). Return shipping is the customer’s responsibility unless otherwise specified.

3. Exchanges

  • If you need a different color, length, or style, we are happy to exchange items as long as they meet our return eligibility criteria. To start an exchange, please contact us at support@allureextension.com with your order details.
  • Exchanges are subject to availability and will be processed once the returned item is received and inspected.

4. Damaged or Incorrect Items

  • If you receive an item that is defective or incorrect, please notify us within 3-5 business days of receiving your order.
  • We may request photos to confirm the issue, after which we will arrange for a replacement or a full refund at no additional cost to you.

5. Return Process

  • Step 1: Contact our customer support team at support@allureextension.com  to initiate a return or exchange. Include your order number and reason for the return.
  • Step 2: Our team will provide instructions on how to return your item.
  • Step 3: Once we receive and inspect the item, we will process your refund or exchange.

6. Additional Notes

  • Processing Times: Processing times for returns may vary based on your location.
  • Contact Us: For any questions or further clarification, feel free to contact us at support@allureextension.com  +1 (860)-974-4007